Returns

We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy. You have 21 days after receiving your item to request a return. 

 

RETURNS TIMEFRAME

You have 21 days to return your order for a refund or exchange & 30 days to receive store credit.

These timeframes are from the date your order was placed.

Store credit expires after 5 years.

 

ORIGINAL CONDITION

Hygiene and customer safety is very important, therefore please do your best to handle and repackage items with care. In line with our sustainability strategy, items must be returned back to us in their original condition - unworn, undamaged, free of makeup, pet hairs, deodorant, perfume. All items will be inspected upon arrival back to our warehouse and failure to be returned in their original condition may lead to cleaning charges or refusal. 

Please be sure to double check your returns before shipping them out. We will not be held responsible for the return of non-GOLDEN GIRL GLOBAL products.

Any hygiene stickers must remain intact. Failure to return your item back to us without the hygiene sticker may lead to refusal.

If you receive a damaged item or your item becomes damaged upon wear, please contact our Customer Service team first, so they can resolve your issue, before registering a return.

For any items that contain multiple parts such as multipacks and 2-part sets, all parts must be returned within the same return parcel to qualify for a refund pending inspection of the returned items. Failure to return these items together may lead to refusal.

If you receive a damaged/defective item, please contact GOLDEN GIRL GLOBAL Customer Service within 24 hours of receipt.

 

NON-RETURNABLE ITEMS

Whilst returns are an important part of the retail process, not all items can be returned back to us. Our non-returnable items include: Swimwear.

 

BLACK FRIDAY & CYBER MONDAY

We're pleased to let you know item(s) purchased in our Black Friday & Cyber Monday promotions are returnable. 

 

RETURN OUTCOMES

Returned items may be eligible for a refund, store credit or exchange*, providing your return is in line with the rest of our policy.

If your order was originally purchased with a gift card and you select 'refund to original payment method', your refund will be added back onto the balance of your gift card. Please note, gift cards / store credit expires after 5 years.

 

PROCESSING TIME

We aim to process all returns within 14 days of delivery to us, providing there are no issues with the return. Refunds will be processed back to your original method of payment. Store credit will be issued via gift card. 

Please note, If you have ordered using a gift card and an additional payment method (e.g. debit card), the funds for the returned item(s) will go back onto the gift card first.

We'll email you once we've received and processed your return.

 

UNREASONABLE CLAIMS / FAIR USE POLICY

Our team closely monitors unusual return patterns and activity, therefore if we suspect fraudulent activity within your account, we may have to withhold issuing a refund or block your account and any associated accounts entirely.

Fraudulent activity includes but is not exhaustive to: claims relating to orders not being received, items missing, unusual patterns of returns activity; where we suspect someone isn't just trying their items on, but wearing them for longer periods or returning items worn/used and not matching what was originally ordered. 

If you return items that do not match what you originally ordered, we reserve the right to take legal action against you. This includes returning items that are significantly different from what you purchased or attempting to return items that do not belong to the company. 

If you have placed a return for an instant exchange, we reserve the right to charge the payment card for the full price of the exchange if you have returned items that do not belong to the company. 

 

RESPONSIBILITY

Returned items are your responsibility until they reach us, so make sure they're packed up securely and can't get damaged on the way!

If the garment that you're returning has several parts or accessories, please ensure these are all included in your return otherwise we hold the right to refuse.

As the parcel remains your responsibility until it arrives back with us, ensure that you retain your proof of postage in case you need to contact us about your return.

We're not responsible for any items that are returned to us by mistake. If we're able to locate them (which is not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.

Please return each individual order separately. We are unable to process your return if two or more orders are returned within the same parcel.

 

For further question please contact our customer service team who will be happy to help.