Free Shipping On All Orders
Sign Up For Exclusives Offers
Log in

Cart

Your cart is currently empty.

Continue shopping
You May Like
Total
£0.00

Delivery

Yes! Store credit is available, providing your return is in line with our policy.

Opting for store credit as a refund method is the easiest and most convenient way to receive your money back quickly. Simply register your return for the unwanted item(s), and opt for store credit. This will be issued via email and you'll receive a gift card code that can be used at checkout to make a future purchase.

Store credit returns must be made within the return timeframe:

You have 21 days to return their order for a refund or an exchange, extended to 30 days to return for store credit. This is from the date the order was placed. 

 

Some of our couriers give you the option to select a safe place for your parcel to be delivered in case you're not in. If you choose this option, make sure you're aware of the potential risks:

  • When opting for a parcel to be left in a safe place, this authorises the courier to leave your parcel at your property without a member of the household accepting / signing for it directly
  • Couriers cannot be held liable for any losses experienced. This means that you're taking liability for any issues that may arise after delivery has taken place by deciding what is deemed a 'safe place' for delivery
  • As you're taking liability, we won't be liable for any issues that may arise after delivery has taken place and will be unable to provide a refund or a replacement
  • The courier may save any previous delivery preferences you have set and use these preferences for future deliveries

If you select a safe place but can't find your parcel, make sure that you check with the residents within your household as well as with neighbours to see if they accepted the parcel on your behalf.

If you believe that your order has been stolen, we recommend contacting your local authorities as soon as possible. 

 

RETURN TIMEFRAME

You’re more than welcome to return your unwanted item(s) back to us, following our terms and conditions below. Please take a look to ensure your return is accepted and processed within our returns policy.

You have 21 days to return their order for a refund. Please see to our returns policy page our further information.

Made a mistake with your order? Not to worry, changes can be made! You're now able to edit or cancel your order within 15 minutes of placing it. 

You can do this by reaching out to us via our customer service team. 

These are the edits you're able to make:

Shipping address

  • You can update any part of your shipping address, or even enter a completely new one. 

Product size

  • Need a different size? It’s easy to swap sizes, as long as the size you want is in stock.

Product colour

  • If you want to change your order to the same product in a different colour - no problem! This will be dependant on stock availability.

Add or remove products

  • Want to add extra items? You can easily add products to your order, you will taken to the checkout to pay the difference. You can also remove products from your order, and we’ll issue a refund for the removed items.

Once the 15 minute window has passed, no changes can be made to your order. 

 

Taxes apply for imported goods/services and is regulated by the country's law. We are not responsible for any tax charged on its products. The amount of customs taxes are depend on policies and tax rates applied per country. Please contact local customs for clear information.

 

Can I get a refund on the customs fees paid, if I return the items?

The good news is that in certain cases, it is possible to seek a refund for customs fees after returning the items! However, this is not something we can is able to do on your behalf.

We’d therefore recommend reaching out to your local customs department directly, and showing the evidence of the return; such as tracking information, a proof of postage, or confirmation of the return arriving back to us.

While not guaranteed, most customs departments will refund the fees paid and it’s best to speak to them directly about this.

  

Order processing time is the time from receipt of your order to physical shipment. 

The total time is takes  to receive your parcel is described as below:

Total delivery time = Processing Time + Shipping Time

Processing time = the time between when you place an order and when we ship it;

Shipping time = the time between when your order has been shipped and delivered to you;

Processing time: Non pre order between 1-7 business days, pre order between 15-30 business days. The time is takes to prepare your items to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment.

Delays or other issues in warehouse processing may affect your order during times of unexpexted high-demand and buiser periods. We take under these circumstances take longer to dispatch orders in these cases.

Processing time can also be affected by individual item stock status, time of year and national holidays.

If your order includes popular items that are experiencing high demand and stock availablity, then is may take an extra 1-5 business days for your order to process and ship. 

If your order is not updated after the processing time pleae reach our to our customer service team contact@goldengirlglobal.com

Delivery Time

Delivery is standard shipping. Once your order has been processed and dispatched you will receive and shipping confirmation email along with delivery updates. Shipping takes between 7-14 workings days. Depending on the country this can sometimes take longer.

Plese note estimate shipping times exclude processing time and are calulated from the date the order is placed.

During pulic holidays, Christmas, New Year, Easter, delivery can take longer due to delays.

Some orders may be sent in multiple parts if your order contains many items, you will receive multiple dispatch emails if you order has been spilt. 

Customs

Unfortunately, we have no control over custom delays but we kindly ask that you keep an eye on your delivery for any updates.

If your parcel is at customs - please allow up to 5 working days for your order to clear.

Once your parcel has cleared customs - please allow up to 7 working days for your order to be delivered.

Invalid Address

Your parcel may be delayed if the couriers are struggling to locate your address. If your tracking states "BAD ADDRESS" or "ADDRESS QUERY", please contact us as soon as possible and confirm your full address. We can pass on confirmation of your address to the courier and they'll be able to continue with delivery.

Return to Sender

Please check your tracking and if you see "RETURN TO SENDER", this means it's being sent back to us due to insufficient address or too many failed attempted deliveries. Your order will be refunded once it's received back at our warehouse.  

Is your destination country not listed? Not affected by any of these issues? Has the tracking not updated for 7 working days? Please can you contact us with your details and a short sentence to explain in regards to the issue with the delivery of your parcel.

Order cancallations can be requested within 12 hours of making your order, after this timeframe has passed we can no longer accept a cancalletion of your order as we start processing straight away. 

Please refer to our returns policies to return an item should you need.

 

No - we kindly ask customers to return each order separately, so you don’t experience any issues receiving your full and correct refund. If items from separate orders are returned together in one parcel, we’ll only be able to identify one order.


If you're returning separate orders in the same parcel may also affect your exchange or store credit if you have opted for those return methods.

Have any more questions or need any further help? Please reach out to us via contact@goldengirlglobal.com